ICBC Counselling Frequently Asked Questions

You can expect to talk about the concern(s) that brought you into counselling and also about your background and personal history.  You can share on a level that feels comfortable for you.  You can also expect to have some brief paperwork to fill out.

Head injury symptoms can complicate recovery if left ignored. Early intervention can help improve your ability to bounce back sooner rather than later. If you suspect you might be suffering from head injury symptoms (traumatic brain injury), immediately consult with a medical professional.

Yes. Trauma has negative affects on almost everything we do affecting our relationships, work, and the leisure activities we once enjoyed. We adopt a holistic approach when treating trauma, therefore you may receive help with other issues during your treatment.

No. You might be asked to provide your ICBC claim number information if not already provided. If you’re seeking counselling 3 months after the date of your car accident, you might be required to provide a doctor’s referral.

Anyone injured in a motor vehicle accident in British Columbia, or any B.C. resident injured in a motor vehicle accident in North America is entitled to Part 7 benefits either from ICBC or from another insurer involved in the accident. Regulation 96 sets out the various situations where no Part 7 coverage is provided.

You may cancel by giving our clinic a call at (604) 809 – 5848, or sending us an e-mail at info@lighthousecounselling.ca. We ask that you give us at least 24 hours of notice thereby allowing us to treat someone else during that time.

No shows and last minute cancellations within 24 hours will be billed 50% of the allotted treatment. The cancellation is not billable towards your insurance benefits.

The first session is a time to get to know your therapist, and determine ‘goodness of fit’. If for any reason you aren’t comfortable in working with him or her, you have the option to switch to another therapist. Generally, during the first counselling session the therapist will provided an assessment and together with the client determine a suitable treatment plan.

If your accident was within the last 3 months, you’re pre-authorized for counselling. If 3 months have passed then a doctor’s note is required.